How Mailboxes Work

Mailboxes are used to define outgoing email settings and to specify the email accounts to pull email messages from. You cannot send or receive email in B2C Service until at least one mailbox is configured and enabled for the interface you are using.

There are two types of mailboxes that can be used with Service—Oracle-managed Service mailboxes, the recommended type, and Service mailboxes, also referred to as general Service mailboxes. Oracle-managed Service mailboxes and general Service mailboxes are used only with the Service application, while Outreach mailboxes are used with either Outreach or Feedback.

You can configure mailboxes to handle only outgoing email, only incoming email, or both. You can also define security settings for your mailboxes.

• Outgoing email settings define the identifying information to be included in outgoing email sent by the mailbox, such as the Envelope From/Bounce Address, Friendly From/Branded Address, Reply-To Address, and Display Name.
• Incoming email settings define the POP server, POP account, and password used to access incoming email. Other incoming settings provide authentication methods, using basic password or OAuth authentication. Other methods filter mail messages, by applying discard filters and restricting file attachments by size and file type, and forward rejected messages to another email address.

Note: If you use Oracle-managed Service mailboxes, the Incoming Email Enable check box and the POP Server, POP Account, and Password fields on the Incoming Email page are read-only fields because they have already been defined by Oracle.

• Security settings can be used to enable SSL and S/MIME authentication for your email. See Email Security Features.

Note: To enable processing of bounce errors in Outreach or Feedback, the Envelope From/Bounce Address in your Outreach mailbox outgoing email settings must use the POP server and the POP account defined in the incoming settings. For example, if the POP server is mail.rnmk.com and the POP account is globalsupport, then the Envelope From/Bounce Address needs to be defined as [e-mail]. See Email Bounce Handling.