Copy Incident Workflow Template
This template opens an incident in a workspace. Then, based on an event you define in the outgoing connector, the incident is copied, fields are set in the copy, and the copy displays in another workspace.
| Element | Description |
|---|---|
| Entry Point | This element indicates the starting point of the workflow. |
| Workspace Initial Incident | This Workspace element displays the opening incident in a workspace. The working record is set to Initial Incident, or the incident that is initiating the workflow. |
| Copy Last Incident The Copy | This Copy element copies the incident to a new incident and names the copy “The Copy.” The working record is set to Last Incident so the element will copy the incident last opened in the workflow. |
| Set Fields The Copy | This Set Fields element updates incident fields. The working record is set to The Copy so the element will update fields in the incident copy. |
| Workspace The Copy | This Workspace element displays an incident in a workspace. The working record is set to The Copy so the element displays the incident copy. |