Feedback for Chat

You can gather feedback during or after a chat session.

You have the ability to either send an invitation message to the customer containing a link to the survey during the chat session (website link survey), or have a browser window containing a survey open at the end of the chat session (transactional survey). Customer responses to the surveys are linked back to the chat session to facilitate reporting. See Overview of Surveys.

If you are creating a transactional survey, you must also create a business rule to trigger the survey upon completion of the chat session. See Overview of Business Rules.