Sneak Preview lets agents view chat dialog as it is being
entered by the customer before the customer sends the message.
Sneak Preview is not enabled by default. Through configuration
settings for individual interfaces, you can enable Sneak Preview and
specify the time interval sneak preview data is sent to the agent.
See How You Customize Configuration Settings. You must be using CP framework version CPv3.5 or later for
Sneak Preview.Note: Sneak Preview should only be enabled
in accordance with your company’s privacy and security requirements.
- To enable Sneak Preview, set the SNEAK_PREVIEW_ENABLED
configuration setting to Yes.
- Set the SNEAK_PREVIEW_INTERVAL_MS configuration setting
to specify the interval in milliseconds that the chat session sends
sneak preview data to the agent.
The default value is 3000 milliseconds (3 seconds).