Manually Related Answers
Manually related answers are two or more answers that may contain related information. Manually relating answers provides customers with additional options for finding accurate information.
The Manually Related Answers section of the Relationships tab consists of a toolbar and a list of manually related answers. The toolbar is found above the manually related answer list.
| Button | Description |
|---|---|
| Add Existing | Select this option to create a relationship between the current answer and an existing answer. The Answer Search window will display so you can search for an existing answer. |
| Open | Click this button to open the selected answer. |
| Click this button to print the selected answer. | |
| Delete | Click this button to delete the selected answer. |
| Remove | Click this button to remove the selected answer from the list, which disables the answer relationship. |
| Preview | Click this button to preview the selected answer. |
| Options | Click this button to display a drop-down list of Analytics options. |
The list in the Manually Related Answers section contains answers that may contain related answer information.
| Column | Description |
|---|---|
| Answer ID | This column displays the unique ID assigned to the answer. |
| Summary | This column displays a summary of the answer content. The summary is the answer subject, which is defined on the Summary tab. |
| Action | This column displays a link for opening the manually related answer. Right-click the Open link to select Print, Remove, or Preview. |