Screen Pops

Screen pop functionality lets you communicate with B2C Service from a third-party program to submit a screen pop request.

For instance, you can open, or “pop,” a report or an editor as a new content pane tab on the Service Console by sending a request from a third-party application. When you pop an editor, you can view and edit records from the new window. When you pop a report, you can pass runtime filter values to the report and perform all normal report functions.

Note: Before you can integrate the screen pop feature with an external program, it must be enabled and configured. Contact your Oracle account manager.