How You Search Recent Items

This topic describes how to use search to quickly find a record in your recent items.

You can search for recent records and items using a text search and filter by type (for example, incident record type). Click the Search field drop-down list to view all record types available to search in your recent items.

Note: Only record and item types recently opened will appear in the drop-down list. For example, if you recently opened a contact record and an incident but not an organization, only Contact and Incident will appear in the drop-down list.