Survey Expiration Settings

Because many surveys are needed for only a limited period of time, you can set an absolute date and time when a survey automatically expires. In addition to an absolute expiration date, broadcast and transactional surveys can be set to expire relative to the date you send the invitation message.

Relative expiration can help you capture feedback in a relevant time frame so that you can make decisions based on your insight. Say you create a recurring survey that filters every day for new customers to gather feedback about why your organization was selected. Also, you want to receive this feedback within 30 days. Since the survey is triggered daily, setting a relative expiration date instead of an absolute date keeps the survey active for all new customers, but also sets an expiration date relative to the contact it is sent to. See Add or Edit a Recurring Broadcast Survey Schedule.

You can also set survey expiration based on the maximum number of survey responses you have received. For instance, suppose you want to offer your customers an incentive for their feedback. You could offer a coupon to the first 1,000 responses you receive. This option is available for all survey types, including survey by proxy.

In addition, you can customize the expiration message, per survey, that recipients receive if they try to take an expired survey. This helps ensure your recipients know the right course of action to take when an expiration message displays.

Note: After the first expiration criterion is met, the survey status is set to Expired and the status cannot be changed. Therefore, if you want to make changes to your expiration criteria, you must do it before the first criterion is met.