Standard Incident Workspace

This topic describes the standard incident workspace used when working on incidents.

Service provides a standard workspace for working with incidents. The workspace defines which fields are available, which buttons are displayed on the ribbon, and how the information is organized on the content pane.

Your organization can use the standard incident workspace, or your administrator might have created one or more customized workspaces. Your profile defines the workspace you see when you work with incidents, whether it is the standard workspace or a customized workspace. If you are using a customized workspace, keep in mind that the workspace your profile uses may display a different combination of fields, or it may display them in a different location on the content pane.