Standard Workspaces

B2C Service provides a preconfigured set of standard workspaces, one of each workspace type, suitable for most common record editing. Each is named for its workspace type and is used as the default workspace for its corresponding editor for all new profiles.

Note: Standard workspaces are not available for custom objects because custom objects are, by definition, nonstandard objects. However, you can create workspaces that provide access to custom objects that have Object is Available in Workspaces, Scripting, and Workflow field visibility.

This table lists the standard workspaces and when they are used. Your explorer may list fewer workspaces depending on which B2C Service products are enabled on your site. Contact your Oracle account manager for information about enabling products. For information about workspaces on the Agent Browser UI, see Administering the Agent Browser User Interface.

Standard Workspaces

Workspace	Description	Supported in Agent Browser UI
Answer	The standard answer workspace displayed when a staff member adds or edits an answer.	Yes
Answer Multi Edit	The standard answer workspace displayed when a staff member edits multiple answers.	Yes
Asset	The standard assets workspace displayed when a staff member adds or edits an asset.	Yes
Asset Multi Edit	The standard assets workspace displayed when a staff member edits multiple assets.	Yes
Chat Sessions	The standard chat sessions workspace displays when an agent accepts a chat from a customer or when a supervisor monitors a chat. The chat sessions workspace uses the chat workspace type.	No
Chat Sidebar	The standard chat sidebar workspace has no function and is no longer used.	No
Contact	The standard contact workspace displayed when a staff member adds or edits a contact.	Yes
Contact Multi Edit	The standard contact workspace displayed when a staff member edits multiple contacts.	Yes
Incident	The standard incident workspace displayed when a staff member adds or edits an incident.	Yes
Incident Multi Edit	The standard incident workspace displayed when a staff member edits multiple incidents.	Yes
Interaction	The standard interaction workspace displayed when a staff member chats with a customer on the Agent Browser UI. When a chat is initiated, the engagement panel opens with an interaction workspace where contact information for the chat is created. An incident for the chat is also created if the staff member has add/edit permissions for incidents.	Yes
Opportunity	The standard opportunity workspace displayed when a staff member adds or edits an opportunity.	Yes
Opportunity Multi Edit	The standard opportunity workspace displayed when a staff member edits multiple opportunities.	No
Organization	The standard organization workspace that is displayed when a staff member adds or edits an organization.	Yes
Organization Multi Edit	The standard organization workspace that is displayed when a staff member edits multiple organizations.	Yes
Quote	The standard quote workspace displayed when a staff member adds or edits a quote.	No
Quote Product	The standard quote product workspace that is displayed when a staff member adds a sales product to a quote.	No
Service Opportunity	The standard service opportunity workspace that displays when a staff member adds or edits a service opportunity. The service opportunity workspace uses the opportunity workspace type.	No
Task	The standard task workspace displayed when a staff member adds or edits a task.	Yes
Task Multi Edit	The standard task workspace displayed when a staff member edits multiple tasks.	Yes