Overview of Analytics

Analytics provides the tools you need to view and create reports that show information about the activities and content on your B2C Service site.

These links give you access to information about the tools used to create, manage, and share reports and dashboards.

How to Monitor Report Usage—Describes management reports you can view to monitor how and where the reports on your site are being used. This information is intended for managers and site administrators.

Overview of the Analytics Explorers—Describes the explorers you use to create and manage reports, including the images explorer

Overview of Creating Basic Custom Reports—Describes the procedures you need to follow to create a simple report. This is intended as an introduction to creating and editing reports.

Overview of Managing Reports on the Reports Explorer—Describes the tools and procedures to view existing reports, and how to modify the display of data in reports.

Overview of Dashboards—Describes how to create, edit, and view dashboards.

Overview of Custom Reports—Describes how to create custom reports, and how to edit existing reports.

View Your Database Data Dictionary—Describes the information displayed in the data dictionary. The data dictionary gives you a view into the database where the content of your site is stored.

Overview of the Transactions Database Table—Describes the information in the Transactions table. This table stores information about actions that users take on contacts, incidents, and other types of records on your site. This table is frequently used in standard reports, and you can use the table in custom reports as well.

Analytics Configuration Settings—Describes the configuration settings that impact information displayed in reports.