Overview of Workspace and Script Elements

To provide you with a consistent, intuitive design environment, workspace and agent script editors share a common set of design elements for constructing agent desktops for your staff members.

In many instances, the design space, fields, controls, and rules available for creating workspaces function the same when creating scripts. First, you add fields and controls to the design space, and then adjust the properties of each item so that it displays and behaves as desired. You can also customize the buttons that appear on the ribbon and the Quick Access toolbar for workspaces and for scripts that are used in workflows. Because the design tools are similar for workspaces and scripts, the experience you gain in creating workspaces can help you better understand and create scripts, and vice versa.

Tip: To understand how workspaces and scripts can best be implemented in your agent desktop, you should also become familiar with other desktop components such as guides and workflows. For a summary of agent desktop features, see Overview of the Dynamic Agent Desktop.