1. Using B2C Service
  2. Add a Script Control to the Design Space

Add a Script Control to the Design Space

You can add scripts to workspaces to provide a sequence of steps and form elements for your agents to follow when working on records.

Script controls can include the same fields and controls available for workspaces, and you can use the same script on as many workspaces as you want. If you want to place a set of fields and controls on several workspaces, you can add them to a script and then simply place the script on the workspaces.

Script controls are available only when scripting is enabled. For information about enabling scripts, contact your Oracle account manager.

Scripts can also include pages and branching, so you can easily create a script to lead your agents through a procedure. For example, you could place a script control on an incident workspace to guide new agents through entering information for the record when a customer phones with a new incident. See Script Designer.

As with workspaces, scripts are interface specific. In addition, the scripts that you can place on a workspace must be of the same type as the workspace. For example, you can place a control for an incident script on an incident workspace and you can place a control for a contact script on a contact workspace. For this reason, when you place a script control on a workspace, you can select only scripts that are of the same type as the workspace, and that were created on the same interface.

Note: You can place multiple script controls on the same workspace.
  1. From an open workspace, click the Insert Control tab and click Script.
  2. Click the location on the design space where you want the script.
    The Select a Script window opens.
  3. Select the script you want to use and then click OK.
  4. To change the script used on the script control, click the script control and click Script on the Design tab to open the Select a Script window.
  5. To change the size of the script control, click the control on the workspace, click the Design tab, select the Set Fixed Height check box, and click Size to enter a size for the control. See Design Property Descriptions.