If you use Outreach or Feedback on your site, you also
need to add an Outreach mailbox.
Note: To ensure accurate processing of replies,
inbound messages, and bounces, Outreach mailboxes cannot be shared
with either type of Service mailbox. Techmail handles messages in
Oracle-managed Service mailboxes and general Service mailboxes differently
from how it handles them in Outreach mailboxes. For this reason, you
must set up one mailbox for Service and a separate mailbox for Outreach
and Feedback.
- Click Configuration on the navigation
pane.
- Expand Site Configuration, and then
double-click Mailboxes. The Mailboxes tree
displays on the content pane with the primary interface expanded to
display any existing mailboxes.
- To add or edit Outreach mailboxes on additional interfaces,
expand the additional interface for which you want to add or edit
a mailbox.
- Do one of the following:
The outgoing email settings display on the editor.
- Enter field information described in the Mailboxes Editor table to enable mailbox functionality.
- To configure outgoing email for this mailbox, enter field
information described in the Outgoing Email Settings table.
- To configure incoming email for this mailbox, click Incoming Email on the ribbon and enter field information
described in the Incoming Email Settings table.
- To enter security settings, click Security on the ribbon and see Email Security Features.
- To view the mailbox configuration audit log, click Audit Log on the ribbon.
- Click Save.