Add or Edit a General Service Mailbox

General Service mailboxes are not managed by Oracle. Therefore, you handle the entire mailbox setup yourself. If you decide to use general Service mailboxes, keep in mind that your mailbox will not be monitored by Oracle and advantages that are inherent to Oracle-managed Service mailboxes will not be available.

1. Click Configuration on the navigation pane.
2. Expand Site Configuration, and then double-click Mailboxes. The Mailboxes tree displays on the content pane with the primary interface expanded to display any existing mailboxes.
   1. To add or edit Service mailboxes on additional interfaces, expand the additional interface for which you want to add or edit a mailbox.
3. Do one of the following:
   • Click New on the ribbon and select New Service Mailbox.

   • To edit a mailbox, select it in the tree.

   The outgoing email settings display on the editor.

   Note: General Service mailboxes are not managed by Oracle.
4. Enter field information described in the Mailboxes Editor table to enable mailbox functionality.
5. To configure outgoing email for this mailbox, enter field information described in the Outgoing Email Settings table.
6. To configure incoming email for this mailbox, click Incoming Email on the ribbon and enter field information described in the Incoming Email Settings table.
7. To enter security settings, click Security on the ribbon and see Email Security Features.
8. To view the mailbox configuration audit log, click Audit Log on the ribbon.
9. Click Save.