You first need to edit your profile to include permission
to create guides. Staff members with appropriate profile permission
can create, copy, delete, and rename guides from the Guided Assistance
explorer.
Guided assistance permission is not available on the Profiles
editor unless guided assistance is enabled on your site. To enable
guided assistance, contact your Oracle account manager.
-
Click Configuration on the navigation pane.
- Expand Staff Management, and then
double-click Profiles.
The Profiles report displays on the content pane.
- Right-click a profile and select Open.
The Profiles editor displays on the content pane.
-
Click Permissions.
- Click the Service tab and select
the Guided Assistance – Add/Edit check box
under More Options.
-
Click Save.
Staff associated with the profile you have edited must log out of B2C Service and
log back in to apply the changes you have made.