Cancel a Broadcast Survey Invitation Message

You can cancel a survey invitation message at any time. When you cancel the survey invitation message, the survey is saved and you can still view survey results. However, the invitation message cannot be sent or further modified.

By default, a canceled survey can no longer be modified or sent. This ensures that you can accurately track the content you send your customers. You can, however, copy a canceled survey and then modify and send the copied survey.

Tip: Alternatively, you can enable the RNM_MOD_SENT_DOCS configuration setting (Outreach and Feedback/General/Miscellaneous) to allow edits to documents that have been used in sent messages. Just be aware when you enable this setting, you will no longer be able to view the original content sent to your customers, and your reporting will not be as accurate.

1. From the Delivery tab of an open survey, click Cancel Invitation Message.
   The Confirm Cancel Invitation Message window opens asking you to confirm that you want to cancel the invitation message.
2. Click Yes to cancel the survey.

Results:

The delivery status changes to Canceled.