View Survey Results

In addition to helping you create and send effective surveys, Feedback provides a comprehensive set of reports and monitoring tools to help you process and analyze the results.

The Results tab displays a list of standard reports that present survey response data as well as information about the effectiveness of your survey invitation messages, such as total emails sent and delivered, survey link clicks, unsubscribes, bounces, and forwards. You can also track question response rates, survey reminder statistics, mobile survey trends, and trending information based on timeline. Other reports can be added to the list to provide more analytical options for your survey.

Note: The email gateway must be activated in order for the Techmail utility to capture bounce data for analytics. See Email Bounce Handling.

Feedback also features topic monitoring for text responses in the survey. Topic monitoring helps you analyze text responses by grouping them into topics and identifying them by common keywords. See Topic Monitoring.

1. From an open survey, click the Results tab.
   The list of standard reports display.
2. Select a report from the Results Reports list.
   Tip: When you select a report, the report description displays in the area below the list to help you understand the purpose of the report.
3. Click Go.
   The report displays on a new tab.
4. To view a definition of the report, including its tables, filters, and column descriptions, click Definition on the ribbon and select View.
5. To view the same report for a different survey, select the survey from the Survey Name drop-down list and click Search.