- Using B2C Service
- Create a New Answer Version
Create a New Answer Version
You use the modified answer workspace to create a new draft from an answer and then publish it.
Before you start
This procedure assumes that the answer workspace has been modified to enable answer versioning.Here's what to do
- Open the answer for which you want to create a new version.
- Click Draft.
The Create Draft window opens.
-
Enter a note for the draft and click OK.
The default note reads, Draft created from version id: current_version_number.The new version opens in the HTML editor with - Draft appended to the title.
- Close the previous version of the answer.
-
Edit the new version and click Save.
Clicking the Versions tab shows the original answer version in the Live state, while the new version is in the Draft state.
-
To publish the draft immediately, click Publish. The
Publish Draft window opens.
- Enter a note about the draft.
-
Click OK.
The default note reads, Publish draft with version Id: new_version_number.The draft is published. The Versions tab shows the original version is now in the Historical state, while the new version is in the Live state.
-
To publish the draft on a future date, click the Calendar icon next
to the Publish On field.
-
Select a publishing date.
If a draft is already set to publish, the Publish On window opens with the draft version ID and the scheduled publish date.
- Click OK.
-
Click Save. The draft is published on the specified date.
Note: If you change your mind about publishing your draft, you can clear the Publish On field.
-
Select a publishing date.