Create or Edit an External Suppression List

You can create the external suppression list by adding email addresses individually or uploading a list of multiple addresses from a file.

You can also replace the current list with a new list or remove specific email addresses from the suppression list if you decide you now want to send mailings or surveys to those addresses.

Note: The list of email addresses you use to append to the existing external suppression list or to replace it must be a .txt document with a separate email address on each line.

The following procedure assumes that the External Suppression List component has been added to your navigation list.

1. Click Configuration on the navigation pane.
2. Expand Outreach, and then double-click External Suppression List.
   The External Suppression List editor displays on the content pane.
3. To append a list of addresses to the external suppression list, click Append to List on the ribbon. A window opens to let you browse to the folder that contains the file you want to append.
   Note: Practical limitations can cause the upload process to time out after five minutes. If you have difficulty uploading a large file, split the data into multiple files and upload them instead. For more about file size limitations, see Answer ID 280 on our support site.
   1. Select the .txt file you want to append or type its path and name in the File Name field.
   2. Click Open.
      A message lets you know that the upload was successful.
   3. Click OK.
   4. Click the Search icon to the right of the Search the External Suppression List field.
      The email addresses in the file display in the Records Found section.
4. To add an individual email address to the external suppression list, enter the email address in the Add to the External Suppression List.
   1. Click the Add Email icon to the right of the field.
   2. Click the Search icon to the right of the Search the External Suppression List field.
      The new email address displays in the Records Found section.
5. To replace the existing suppression list with a different list, click Replace List on the ribbon. A window opens to let you browse to the folder that contains the file you want to replace the list with.
   1. Select the .txt file you want to replace the existing list or type its path and name in the File Name field.
   2. Click Open. A message asks you to confirm that you want to replace the list.
   3. Click Yes to confirm.
   4. Click the Search icon to the right of the Search the External Suppression List field.
      The Records Found section now displays only the email addresses in the file you selected.
6. To delete individual email addresses in the external suppression list, search for the addresses you want to delete. See Search the External Suppression List.
   1. Select the check box next to each email address you want to delete.
   2. Click Delete on the ribbon. A message asks you to confirm that you want to delete the selected addresses.
   3. Click Yes to confirm.
      The Records Found section is refreshed to remove the addresses you deleted.
7. To delete all email addresses in the external suppression list, click Delete All on the ribbon. A message asks you to confirm.
   1. Click Yes to confirm.
      A message lets you know all email addresses were successfully deleted.
   2. Click OK.