Delete an Answer Version

You can delete answer versions without deleting the entire answer.

Deleting the live version of an answer causes the answer to be lost temporarily from any report or functionality that relies on it. Publishing a draft version restores that functionality.

However, you cannot delete the live version of an answer from the Service Console without deleting the answer (and all of its other versions).

To identify answers that are missing live versions, run the Answers Missing Live Versions report, found in Public Reports/Service/Views - Service/Editor Reports - Service.

1. On your modified answer workspace, click the Versions tab.
2. Select the row of the answer version you want to delete by clicking in the row.
3. Click Delete on the Versions tab, and then select Answer Version.
   The Answer Version Delete window opens.
4. Click Yes to confirm the deletion.
5. Click Refresh.

Results:

All answer versions are deleted.