Exclude or Include a Survey Response

If you find a survey response that is invalid—for example, a question appears to have been misunderstood or answered incorrectly—you can improve the accuracy of your data by excluding the response from your survey results.

When you exclude a survey response, you exclude all answers submitted by the contact during the entire survey response session. Excluded responses are not actually deleted from the system. Instead, the question_sessions.ac_ignore field is set to Yes, which excludes the response session from any reports that include this filter. For this reason, excluding (or including) a survey response affects its visibility across all reports that filter on the question_sessions.ac_ignore field.

1. From an open survey results report, select the record from which you want to exclude a response and click Response Exclusion on the ribbon.
   The Response Exclusion button is enabled only on reports with response data that list results.
   The Response Exclusion window opens.
2. To exclude the response from survey results, select Exclude Response.
3. Click OK.
4. To see your change reflected on your report, click Refresh.
   Note: When you exclude a survey response you exclude all answers submitted by the contact.
5. To include a previously excluded response back into the survey results, click Search on the ribbon.
   This feature does not work when cross tabbing is used in the report or if the report displays data from multiple responses in a single row.
   1. Clear the No check box, select the Yes check box, and click Search. By changing your search criteria for response exclusions, you’ve changed the data that displays on the report.
      Now, all records that have responses excluded will display.
   2. Click Response Exclusion on the ribbon.
      The Response Exclusion window opens with the Include Response option selected.
   3. Click OK.
   4. To see the responses added back into your report, click Search on the ribbon and change your Response Exclusion criteria from Yes to No.
   5. Click Search.
      All records that are set to “Include Response,” including those that had previously been excluded, now display.