Grant Channel Account Access to a Staff Account

In order to respond to incidents created through a social channel, agents must first be granted access to a channel account configured for that channel.

While you can grant channel account access to groups and agents through the Channel Accounts editor, you can also provide access to specific agents by editing their staff accounts.

1. Click Configuration on the navigation pane.
2. Expand Staff Management, and then double-click Staff Accounts by Profile.
3. Double-click the staff account that you want to grant channel account access to.
4. Click Channels.
5. Click the channel that you want to provide access for.
6. Click Add.
7. Double-click the channel account you want to add.
   The Channel Accounts window closes and the channel is added to the Channel Accounts section on the Accounts Channel editor.
8. To change the default channel account, select the radio button in the Default column of the desired default channel account.
   Note: The default channel account is the channel account that staff members will use when responding to incidents. However, if they have been granted access to more than one channel account, they will have the option to select another channel account at that time.
9. Click Save.