There are two ways to link to incidents from B2C Service. Inserting a Customer Portal
Incident Link lets you link to the incident that triggered the sent message. Inserting an Incident
Link lets you link to any incident you need to reference in the message sent to your customer.
For instance, the standard Question Receipt email sends
a confirmation message after a customer submits a question through
the Ask a Question page, an email, or a chat session. By adding a
Customer Portal Incident Link to your Question Receipt message template,
you can provide your customers with easy access to the incident created
from their question. See How You Customize Messages.
- Click Customer Portal Incident Link in the Links section of the Toolbox.
The Customer Portal Incident Link window opens.
- Enter field information.
Customer Portal Incident Link Window
| Field |
Description |
*Text |
Enter the text you want to appear as the
link in this field. |
Class |
Enter any class name you want to assign to the link in this field. You must define the class in
your HTML content by either using the <style> tag to define the class
inline, or posting the class in a CSS file on your web server and referencing it with the
<link> tag. Note: Because few third-party
mail clients consistently support CSS, you should use style attributes
instead of CSS. |
Style |
Enter any style attributes you want to assign
to the link in this field. Style attributes define how the text appears,
such as color and font (for example, color: red; font-weight: bold;
font-style: italic). |
Target |
Click this drop-down list and select the target for the link: New Window, Same Window, Parent
Window, or Browser Window. |
- Click OK.