Insert an Incident Link

There are two ways you can link to incidents from B2C Service. Inserting an Incident Link lets you link to any incident you need to reference in the message sent to your customer. Inserting a Customer Portal Incident Link lets you link to the incident that triggered the message.

  1. Click Incident Link in the Links section of the Toolbox.
    The Incident Link window opens.
  2. Enter field information.

    Incident Link Window

    Field Description

    Incident ID

    Enter the incident ID for the incident you want to link to in this field.

    *Text

    Enter the text you want to appear as the link in this field.

    Class

    Enter any class name you want to assign to the link in this field. You must define the class in your HTML content by either using the <style> tag to define the class inline, or posting the class in a CSS file on your web server and referencing it with the <link> tag.

    Note: Because few third-party mail clients consistently support CSS, you should use style attributes instead of CSS.

    Style

    Enter any style attributes you want to assign to the link in this field. Style attributes define how the text appears, such as color and font (for example, color: red; font-weight: bold; font-style: italic).

    Target

    Click this drop-down list and select the target for the link: New Window, Same Window, Parent Window, or Browser Window.

  3. Click OK.