Insert an Answer Link

There are two ways you can link to answers from B2C Service. Inserting an Answer Link lets you link to any answer you need to reference in the message sent to your customer. Inserting a This Answer Link lets you link to the answer that triggered the sent message.

Both the Answer Link and This Answer Link are included, by default, on any answer-related message template. See How You Customize Messages.

1. Click Answer Link in the Links section of the Toolbox.
   The Answer Link window opens.
2. Enter field information.

   Answer Link Window

   Field	Description
   Answer ID	Enter the answer ID for the answer you want to link to in this field.
   *Text	Enter the text you want to appear as the link in this field.
   Class	Enter any class name you want to assign to the link in this field. You must define the class in your HTML content by either using the <style> tag to define the class inline, or posting the class in a CSS file on your web server and referencing it with the <link> tag. Note: Because few third-party mail clients consistently support CSS, you should use style attributes instead of CSS.
   Style	Enter any style attributes you want to assign to the link in this field. Style attributes define how the text appears, such as color and font (for example, color: red; font-weight: bold; font-style: italic).
   Target	Click this drop-down list and select the target for the link: New Window, Same Window, Parent Window, or Browser Window.

3. Click OK.