Mark an Answer as the Best Answer

Mark an answer as the best answer to have SmartAssistant give it greater deference.

1. From the open incident, click Best Answers.
   A list of answers that have been added and committed to the incident thread is displayed with columns for ID, Summary, Access Level, Status, and Date Added. You can sort by any of the columns.
2. To choose the best answer (or answers) for the customer’s question, select the Best Answer check box.
3. To clear all best answer selections, select the No Answer Resolved This Incident check box.
4. Click Save.