- Using B2C Service
- Set a Contact Role
Set a Contact Role
You can set a contact role from an opportunity.
- Open an opportunities report.
- Right-click an opportunity and select Open > Opportunity.
- Click the Contacts tab.
- Right-click the contact and select Set Contact Role.
- Click the Contact Role drop-down menu and select a contact role for the opportunity contact.
- Click OK.
- Click Save.
Note: The contact role may be different for different opportunities, which is why you set it from the opportunity, not from the contact. For example, a contact might serve as a decision maker in one opportunity and a referral in another.