View Attachment Properties

You can view properties for file attachments. You can also add file information and designate whether to index the file for answer file attachments.

1. Select a file attachment from the list and click Properties on the Attachments tab toolbar.
2. Enter field information.

   Attachment Properties Window

   Field	Description
   *File Name	This field displays the file name. You can change the name of the file.
   Display Name	Enter the name you want the file to display as on the customer portal.
   Description	Enter a description of the file to provide more information about it.
   Private	Select this check box to make the attachment private. The Private check box appears only for files that are attached to answers and incidents. Customers do not see private attachments on the customer portal.
   Indexed	Select this check box to index the file. Text contained in the attachment is searched when customers perform a search on the customer portal. The Indexed check box appears only for files that are attached to answers.

3. Click OK.