Recommend Content for Answers

Agents can recommend adding new answers and changes to existing answers.

Use the following procedure to recommend content for articles.

1. In the toolbar, click the arrow icon beside the article title and select Recommend Content to open the Content Recommendation window.

2. In the Title field, enter a descriptive name for the topic.

3. In the Comments field, enter a detailed description of the information you want to recommend.

   Tip: For future reference, make a note of the assigned number that appears in the Reference Number field.

4. From the Content Type drop-down list, select the type of article.

5. From the Priority drop-down list, select the importance of this recommendation.

6. Click the Submit button.

7. Click the Authoring tab, the Feedback tab, and then select the Enable Content Recommendations option.