1. Getting Started with Your Customer Data Management (CDM) Implementation
  2. Verify the Need for Additional Licenses

Verify the Need for Additional Licenses

You can only enable the functional areas for which your company has purchased licenses.

Customer Data Management is shipped free of cost with some Oracle Cloud Services such as Sales and B2B Service. A Sales and B2B Service license provides you access to the following customer data management functionality:

  • Data Steward Productivity Tools

  • Reporting and Analytics

  • Audit Reporting

  • Customer Hub

  • Customer Hierarchy Management

To make use of Data Quality, Enrichment, and Address Cleansing capabilities, you require the following additional licenses:

  • Oracle Fusion Data Quality Cloud Service: This service enables you to identify and resolve potential duplicates records in the database or potential duplicates of the records in the database within an import batch. You can use this service for both real-time and batch duplicate identification.

  • Oracle Address, Email, and Phone Verification: This service enables you to cleanse an address to conform to postal requirements and verify that the address is an actual postal address.

  • Oracle Account Enrichment Cloud Service and Oracle Contact Enrichment Cloud Service: These services enable you to enrich account and contact data to ensure it's comprehensive.