Managing next best recommendations
You can use the Next best recommendations page to view and manage the Next best offers and Next best actions you create.
Accessing the Next best recommendations page
To access the Next best recommendations page:
-
Click the Oracle icon
in the bottom-right corner to open the navigation menu.
- Select Next best recommendations.
Working with next best recommendations
When the Next best recommendations page is displayed, it shows a list of all the recommendations in Oracle Unity. The following diagram describes the different actions you can take on the page.
Filters: Use the filters to narrow down the list of recommendations.
- Type: Filter by Next best actions and Next best offers.
- Destination: Filter by the destinations selected for the recommendation.
- Evaluation criteria: Filter by the segment selected for the recommendation.
Action buttons: Click Publish changes to publish pending changes. Click Create to create a new recommendation.
Recommendation names: Click recommendation names to edit the details.
Recommendation action menu: View the customization menu for a recommendation.
- Edit: Change the specifications of the Next best action or Next best offer. The edit page will display. You can also go to the edit page by clicking the recommendation name.
- Start: Run the job associated with the recommendation.
- Stop: Interrupt a job in progress.
- Delete: Remove the recommendation. This action is not reversible and deleted recommendations cannot be recovered.
To publish all the changes made to a recommendation, click Publish changes. Learn more about Publishing changes.