Oracle CX Sales troubleshooting tips for importing data
Review these troubleshooting tips when Setting up the ongoing import of Oracle CX Sales data.
You can review the status and any error messages of Oracle Unity campaigns by accessing Job logs from the Jobs dashboard.
Invalid username/password
Issue: The job log displays an invalid username or password error message.
Try this: Verify that the authentication settings configured in the source are correct.
Timeout error message
Issue: The job log displays a timeout error message.
Try this: This error is generated if the export job takes more than two hours to complete. If this is an ongoing issue, you have the option of increasing the timeout threshold. To increase the timeout threshold, contact Oracle Support.
Incorrect host URL
Issue: The job log displays a name or service not known error message.
Try this: This error is generated when the host URL is not reachable or is incorrect. To resolve this, verify that the URL entered in the authentication settings for the source are correct.
Unable to view any CX Sales objects in ingest field mapping
Issue: You can't view any CX Sales objects when configuring the field mapping for an ingest job.
Try this: Contact Oracle Support to confirm you have the necessary role permissions for import and export management with Oracle Universal Content Management access.
Setting up the import of data from Oracle CX Sales
Setting up the ongoing import of Oracle CX Sales data