Adding, Editing, and Deleting Request Comments

You can add comments to a request or to individual request items to provide further information. When you enter a comment you have the option to mention a user in the comment and include a hyperlink. You can edit and delete your own comments.

Request Status	Request Comment Actions
Draft	Add and edit comments
In Flight	Add and edit comments
Closed	View comments

Request Comments

To add, edit, or delete request comments:

1. Open a draft request.
2. Click .
3. Choose an option:

   • Add a comment - Click and enter a comment, and then click OK. Click Save to add the comment to the request.

     • To mention a specific user in the comment, enter the @ symbol and then select the user's name.

     • To include a hyperlink in the comment, enter or paste the URL directly into the comment field, or click , enter the text to display for the link, enter or paste the URL.

   • Edit a comment - Find your comment, hover the cursor to the right of your name, click , and then click Edit. Make changes, and then click Save.
   • Delete a comment - Find your comment, hover the cursor to the right of your name, click , and then click Delete.

Request Item Comments

To add a comment to a request item:

1. Click on the request item, click , and then select Add a Comment.

   
   
   

2. Enter your comment and then click Save.

   Note:

   To mention a specific user in the comment, enter the @ symbol and then select the user's name to mention. To include a hyperlink in the comment, enter or paste the URL directly into the comment field, or click , enter the text to display for the link, enter or paste the URL, and then click OK.

To edit or delete a comment in a Draft or In Flight request:

1. Click on the request item.

2. To the right of your name, hover your mouse and click , and then select Edit or Delete.