Adding, Editing, and Deleting Request Comments
You can add comments to a request or to individual request items to provide further information. When you enter a comment you have the option to mention a user in the comment and include a hyperlink. You can edit and delete your own comments.
Request Status | Request Comment Actions |
---|---|
Draft |
Add and edit comments |
In Flight |
Add and edit comments |
Closed |
View comments |
Request Comments
To add, edit, or delete request comments:
- Open a draft request.
- Click .
- Choose an option:
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Add a comment - Click and enter a comment, and then click OK. Click Save to add the comment to the request.
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To mention a specific user in the comment, enter the @ symbol and then select the user's name.
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To include a hyperlink in the comment, enter or paste the URL directly into the comment field, or click , enter the text to display for the link, enter or paste the URL.
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- Edit a comment - Find your comment, hover the cursor to the right of your name, click , and then click Edit. Make changes, and then click Save.
- Delete a comment - Find your comment, hover the cursor to the right of your name, click , and then click Delete.
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Request Item Comments
To add a comment to a request item:
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Click on the request item, click , and then select Add a Comment.
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Enter your comment and then click Save.
Note:
To mention a specific user in the comment, enter the @ symbol and then select the user's name to mention. To include a hyperlink in the comment, enter or paste the URL directly into the comment field, or click , enter the text to display for the link, enter or paste the URL, and then click OK.
To edit or delete a comment in a Draft or In Flight request:
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Click on the request item.
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To the right of your name, hover your mouse and click , and then select Edit or Delete.