Approval Process

Users can collaborate on the approval of requests.

Approvers are invited by email notification to approve submitted requests. Who gets invited is based on the configuration of approval policies. For more information, see Configuring Policies.

The approval process includes:

  • Adding comments to a request

  • Attaching supporting documentation

  • Enriching a request by adding or editing request items (if enrichment is enabled)

  • Pushing back a request so that it can be updated and resubmitted

  • Rejecting a request

  • Approving a request

  • Withdrawing an approval from a request