Reviewing Request File Attachments

The request file attachment contains the inbound request file before request items are created.

Request items can be loaded in one of three ways:

The file that contains the actions that will be loaded into the request gets attached to the request so that you can download and review it.

If a file attachment for a request has any skipped rows:

  • A warning badge is displayed on the Attachments attachments tab.
  • The number of skipped rows is displayed next to the link to download the request file.

request warnings and indicators

Note:

If you try to submit a request that has a file attachment with skipped rows, a warning is displayed that the file attachment has skipped rows and you must confirm that you want to continue submitting the request.

When you download the file and review the skipped rows, the warning is no longer displayed when you submit the request.

To view the inbound request file:

From a draft request, click Attachments attachments and then click the link to download the request file. This file contains the synchronized actions that will be loaded into the request. The Status column indicates whether or not a row in the request file was created for the action.

After you download the request file, a Downloaded downloaded icon icon is displayed next to the name of the request file. Hover over the icon to view the name of the user who downloaded the attachment.

Tip:

It can be helpful to compare the inbound file with the file that contains the request items that were created from that file during request processing. To view that file, download the request item details. See Downloading a Single Request to a File.