Setting and Viewing Request Priority

Request owners can set the priority of a request to High, Medium, or Low. The request priority can be viewed in request activity, the request inspector, and in an open view.

Considerations

To set the priority of a request, the following must be true:

• You must be the request owner.
• The request must be in the Submit stage. This includes requests that have been pushed back or recalled.

Setting the Request Priority

You set the priority of a request from the request details pane in an open view.

1. Create or open a request that is currently in the Submit stage.
2. In the request details pane, from the request header click Request Actions , and then click Set Priority.
3. Select the priority: Low, Medium, or High. You can also select None to set the request to unprioritized. The currently set priority is indicated by a check mark.

Viewing the Request Priority

You can view the priority of a request in the following areas:

• Request details pane in an open view: The priority (Low, Medium, High) is displayed in the request header. If the priority is not set (None), it is not displayed in the header.
• Request Activity worklist: The priority is displayed in the Request Priority column. You can filter on request priority (see Working with Request Activity).
• Request inspector: The priority is displayed on the Summary tab.