Setting Service Maintenance Time

Each environment requires up to one hour every day to perform routine maintenance. Service Administrators can select (and change) the most convenient time to start the maintenance window.

In addition to routine maintenance, Oracle applies required patches (for example, monthly updates) to the environment and creates maintenance snapshots and Activity Reports during the maintenance window.

The new maintenance snapshot replaces the previous snapshot. Oracle recommends that you download the snapshot daily to backup the environment. See Backing Up and Restoring an Environment Using the Maintenance Snapshot

Because the environment is not available to users during the maintenance window, the Service Administrator should identify a one-hour period when no one uses the service. Any connected user will be logged off and will lose unsaved data.

Note:

To allow users to save their data, Oracle Enterprise Performance Management Cloud displays a notice of impending maintenance 15 minutes before the maintenance process starts.

The default maintenance start time is midnight Pacific Standard Time (PST). If you do not reset the default start time for your environment, Oracle randomizes it to start between 10:00 p.m. and 1:00 a.m. PST. After you select a maintenance start time, Oracle honors your selection even if it is midnight PST.

Some services may perform additional maintenance operations. For example, Planning Modules, Account Reconciliation, and Financial Consolidation and Close may require additional maintenance time for content upgrade. EPM Cloud environments are available only to Service Administrators during such maintenance periods.

To set the maintenance start time:

  1. Access an environment. See Accessing EPM Cloud.
  2. Click Tools and then Daily Maintenance.
    Narrative Reporting only: Click Daily Maintenance.
  3. Select the time zone of your data center.
  4. In Start Time, select the time when the maintenance process should start.
  5. Click Apply.