Instructions for Reorders

Oracle Fusion Cloud EPM sends an email to existing customers who purchase additional Oracle Enterprise Performance Management Cloud instances. This email details instructions for an Expansion Order or Add-on Order.


Generally, reorders for new subscriptions are supported using the same infrastructure (Classic or OCI) that supports the existing subscriptions.

Add-on Order

An add-on order is generated when an Account Owner makes changes to an existing subscription. Oracle implements the requested change; no customer action is needed.

Expansion Order

An Expansion Order is created when an Account Owner adds new service instances to an existing order or creates a new order for an EPM Cloud subscription.

If the Account Owner adds new instances to an existing order, Oracle activates new EPM Cloud instances within the existing Oracle Fusion Cloud EPM account. These instances will share the existing infrastructure components (Cloud Account Name, users and security).

The Expansion Order email, titled Your service has been updated, is sent by

Onboard Order

If an Account Owner creates a new order for an additional EPM Cloud subscription, Oracle creates an an Onboard Order, which allows the activation of the new instances within an existing Oracle Fusion Cloud EPM account to share infrastructure components (Cloud Account Name, users and security) or the creation of the new instances under a new Oracle Fusion Cloud EPM account for which you must set up users and security.

The Onboard Order email sent by, is titled Action Required: Please Activate Your Services.

Working with an Onboard Order

To activate an Onboard Order in its own Oracle Account, see Instructions for First-time Customers.

To activate your Onboard Order in an existing Oracle Account:

  1. Complete a step:
    • Click Activate into Existing Cloud Account in the activation email and sign in.
    • Access the My Services (OCI). See Accessing My Services (OCI).
    My Services (OCI) is displayed.
  2. Click Manage Account.
  3. Open the Activate tab.
  4. Select an order that is in Pending Activation status and then click Activate.
You are now ready to create EPM Cloud instances. See Creating an EPM Cloud Instance.