Responding to Customer Diagnostic Alerts

Oracle Enterprise Performance Management Cloud uses a diagnostic alert (an email addressed to Service Administrators of an environment) to communicate issues that impact the uptime, performance, or usage of an environment, which require customer action.

Generally, a diagnostic alert indicates that Oracle's automated diagnostics system detected an issue specific to your environment that requires your intervention. This section details what to do if you receive an email titled Diagnostic Alert.

1. Upon receiving a diagnostic alert, create a Provide Feedback submission. Optionally, allow Oracle to access the maintenance snapshot of the environment by consenting to application snapshot submission.

2. Create a technical service request using the subject Enterprise Performance Management (EPM) Cloud Diagnostic Alert. See Submitting a Technical Service Request. Include the following in the service request:

   • Provide Feedback reference number.

   • The full content of the diagnostic alert email that you received.