Troubleshooting Financial Consolidation and Close Enterprise Journal Issues

Applies to

Financial Consolidation and Close

If you face an Enterprise Journals creation or posting issue, contact Oracle Support for assistance. Follow these steps:

• Use the Provide Feedback utility to gather the information that Oracle Support needs to identify and fix your problem. Optionally, consent to submitting the snapshot to Oracle. See Creating a Provide Feedback Submission.
• Submit a technical service request indicating the reference number that the Provide Feedback utility created. See Submitting a Technical Service Request. In the service request, answer these questions:

  For ad hoc creation issues:

  1. Is the journal template deployed successfully to the selected period?
  2. Is the logged in user listed as ad hoc user in the Journal Template?
  3. Which screen (Financial Consolidation and Close screen or Oracle Smart View for Office) did you use to create the ad hoc?
  4. Is the issue happening for all users?
  5. Did this issue start after the latest monthly update?
  6. When was the issue first observed?
  7. Was there any recent application or usage change that could have caused this issue?
  8. Is this is a critical outage?

  For posting issues:

  1. The type of ERP posting (direct, using REST API, or using EPM Automate) being used.
  2. The ERP system being used (Oracle Fusion ERP, Oracle NetSuite, Oracle E-business Suite (EBS), SAP, or other).
  3. If other, the name of the ERP system.
  4. Does the issue occur for all Journals?
  5. If you attempted to post the journal, what is the Posting Status (Not Posted, Ready To Post, Posting In Progress, Posted, or Failed).
  6. Is there a notified downtime of the target ERP?
  7. Did this issue start after the latest monthly update?
  8. When was the issue first observed?
  9. Was there any recent application or usage change that could have caused this issue?
  10. Is this is a critical outage?