1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Troubleshooting EPM Cloud Issues
  3. Dealing with FastConnect Issues

Dealing with FastConnect Issues

Applies to

Planning, Planning Modules, FreeForm, Financial Consolidation and Close, Tax Reporting, Account Reconciliation, Profitability and Cost Management, Enterprise Profitability and Cost Management, Oracle Enterprise Data Management Cloud, Narrative Reporting, Sales Planning, and Strategic Workforce Planning.

Oracle Cloud Infrastructure FastConnect provides an easy way to create a dedicated private connection between your data center and the Oracle Cloud Infrastructure. FastConnect provides higher-bandwidth options and a more reliable and consistent networking experience compared to Internet-based connections. Oracle Enterprise Performance Management Cloud supports FastConnect. See Fast Connect in Oracle Cloud Infrastructure Documentation for detailed information including requirements and best practices.

FastConnect Support for OCI (Gen 2) Environments

OCI (Gen 2) customers can keep the traffic within the private OCI network by configuring private access through Oracle Virtual Cloud Network (VCN) with FastConnect, which can then be used to connect to EPM Cloud environments through the Service Gateway. For more information, see Private Access to Oracle Services in Oracle Cloud Infrastructure Documentation.

FastConnect for Classic Environments

Oracle no longer provisions new FastConnect configurations in Classic data centers. However, because Classic data centers are interconnected to the OCI backbone, you can leverage public peering FastConnect in OCI (Gen 2) to reach the public IP endpoints of Classic data centers. The public IP addresses of the following Classic data centers are available from public peering FastConnect in OCI: Amsterdam (EM2), Ashburn (US6), Chicago (US2), and Sydney (AP1). For information on the Classic prefixes available through OCI Fast Connect public peering, see Oracle Cloud Infrastructure Classic Regional Routes in "FastConnect Public Peering Advertised Routes" in Oracle Cloud Infrastructure Documentation.

Troubleshooting FastConnect Issues

For detailed troubleshooting information, see FastConnect Troubleshooting in Oracle Cloud Infrastructure Documentation.

Getting Help

If the preceding information does not resolve FastConnect issues, contact Oracle for assistance. Follow these steps:

  • Create a Provide Feedback submission.
  • Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request. The service request must contain the following:
    • Detailed description of the issue.
    • Did this issue start after the latest monthly update?
    • If the issue was not occurring previously, the date, time, and time zone when issue was first noticed.
    • Whether this is a critical outage.