1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Troubleshooting EPM Cloud Issues
  3. Troubleshooting ERP Integration Functional Issues
  4. Getting Help

Getting Help

If the preceding tips do not resolve your issue, seek help from Oracle by creating a technical service request that describes the problem and the steps you completed to resolve it. See Submitting a Technical Service Request. The service request must contain the following additional information:

  • Screenshots of any errors displayed.
  • A list of the roles and privileges assigned to the Integration User.
  • Did this issue start after the latest monthly update?
  • Specify whether this is a critical outage.