Getting Help

After optimizing the report to reduce the number of MDX requests, if you do not see performance improvements or if you have errors in the report, seek help from Oracle Support:

• Use the Provide Feedback utility to gather the information that Oracle Support needs to identify and fix your problem. Optionally, consent to submitting the snapshot to Oracle. See Creating a Provide Feedback Submission.
• Submit a technical service request indicating the reference number that the Provide Feedback utility created. See Submitting a Technical Service Request.

  In the service request, answer these questions:

  1. Did this issue start after the latest monthly update?
  2. When was the issue first observed?
  3. Was there any recent application or usage change that could have caused this issue?

  Provide the following information along with the service request:

  • Snapshot of the environment, if available, from the last time when the financial report was functioning or performing as expected.
  • Report or report book name. If it is report book, identify the report that has the issue.
  • All POVs.
  • User and substitution variables in use.
  • Rows and columns that have the issue.
  • Expected and actual report generation times.
  • Whether this is a critical outage.