1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Troubleshooting EPM Cloud Issues
  3. Optimizing Aggregate Storage Option Cubes
  4. Getting Help from Oracle

Getting Help from Oracle

If the preceding optimization steps do not improve the performance of ASO cubes, seek help from Oracle.

  1. Create a Provide Feedback submission that captures your actions. Optionally, allow Oracle to access the maintenance snapshot of the environment by consenting to application snapshot submission. See Creating a Provide Feedback Submission.
  2. Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request. The service request must contain the following:
    • The name of the ASO cube that you are trying to optimize.
    • The Form or the Excel spreadsheet you are using to test cube performance.
    • If using a Form for testing, a chronological listing of the selections that must be made in the form to reproduce your issue.

      If a combination of steps demonstrates the issue while another does not, provide both set of selections.

    • If the issue is related to zooming in (not related to data retrieval), attach the spreadsheet before zoom and provide specific instructions to reproduce the issue; for example, open the spreadsheet, select cell B2, and then zoom in to next level. Also explain the result of the operation.
    • Screenshots of Oracle Smart View for Office Options (ensure that all options on each tab are captured).
    • Did this issue start after the latest monthly update?
    • Is this is a critical outage?