1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Troubleshooting EPM Cloud Issues
  3. Resolving User, Role, and Group Management Issues
  4. Getting Help

Getting Help

If the issue persists, seek help from Oracle.

  1. Create a Provide Feedback submission.

    Optionally, authorize Oracle to access the maintenance snapshot of the environment by consenting to application snapshot submission. See Creating a Provide Feedback Submission.

  2. Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request. The service request must contain:
    • A screenshot of the My Services screen showing the roles assigned to the user.
    • The current Role Assignment report available in the environment.
    • A detailed description of the problem.
    • Did this issue start after the latest monthly update?
    • Whether this is a critical outage.