Requesting Infrastructure Maintenance Delay

Oracle sends you a notification email when an infrastructure maintenance that affects your environment is scheduled. This email contains the date and time of the start and end of the planned maintenance. Oracle always attempts to schedule these maintenances during weekends when the effect on the environments would be minimal.

However, if the date or time of the planned maintenance affects your production environment (for example, if you are going through close cycle), you may request Oracle to delay the infrastructure maintenance. Note that Oracle may not always be able to delay maintenance, especially if it is a data center-wide infrastructure maintenance.

To request infrastructure maintenance delay:

1. Create a Provide Feedback submission from the environment for which the maintenance is to be delayed. See Creating a Provide Feedback Submission.
2. Submit a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request. The service request must contain the following:
   • Reason (for example, quarter or year-end close) why infrastructure maintenance delay is being requested.
   • Screenshot of the notification email that you received. The date, start time, and the end time of the planned maintenance must be clearly visible in the screenshot.
   • Proposed date and time (with time zone) when Oracle can perform the planned maintenance without affecting your operations.