Submitting an Enhancement Request
Oracle actively listens to enhancement requests from Oracle Enterprise Performance Management Cloud subscribers as a part of its commitment to providing best-of-breed functionalities to users.
To collaborate with the user community, Oracle has established Idea Labs, online forums for each EPM Cloud business process and a separate EPM Platform forum for common components, in Oracle Cloud Customer Connect, where you can share product ideas with Oracle. Idea Labs empower you to shape roadmaps of EPM Cloud business processes by providing central idea repositories where you can share ideas that are important to you, view enhancements that others have suggested, and gauge the collective demand for suggested enhancements.
All enhancement requests must be submitted through Idea Labs. If you have an enhancement request that was originally filed as a defect through My Oracle Support, Oracle will instruct you to file it as a request in Idea Labs by copying information from the existing service request.
How Do I File an Enhancement Request?
To file an enhancement request:- Sign in to Oracle Cloud Customer Connect.
- Hover the mouse over Ideas, then Enterprise Resource Planning under Applications, and then from under Enterprise Resource Management, click the appropriate EPM Cloud business process for which you want to create the enhancement request.
The Welcome page opens. From this page, you can complete these tasks:
- Click Submit an idea and create an enhancement request.
- Use the Search this idea lab section to locate and view an enhancement idea that has already been submitted. This page also view a chronological list of ideas and review them or bookmark them for easy access.
What Guidelines are Available for Using Idea Labs?
The guidelines for effectively using the Idea Labs are available on the Idea Labs Guidelines web site.How Do I Track an Enhancement Request?
Ideas for enhancement are managed in Idea Labs until Oracle is ready to act on them. You can track an idea by marking it as a favorite or by subscribing to the idea.How do I Escalate an Enhancement Request?
To escalate an enhancement request, create a technical service request (seeSubmitting a Technical Service Request), which identifies the enhancement request number allocated to your idea in the Idea Labs, asking the appropriate Oracle team to evaluate idea. You should resort to this process only in very unique situations. Oracle Product Development will evaluate the request and move it forward if the enhancement is urgent.How do I Know that an Idea was Implemented?
Oracle updates the status of the enhancement idea to Delivered and indicates the monthly update number (for example, 20.07) in which the enhancement is included. Additionally, the enhancement is described in the appropriate Oracle Cloud Readiness document.