Submitting an Enhancement Request

Oracle actively listens to enhancement requests from Oracle Fusion Cloud Enterprise Performance Management subscribers as a part of its commitment to providing best-of-breed functionalities to users.

To collaborate with the user community, Oracle has established Idea Labs, online forums for each Cloud EPM business process and a separate EPM Platform forum for common components, in Oracle Cloud Customer Connect, where you can share product ideas with Oracle. Idea Labs empower you to shape roadmaps of Cloud EPM business processes by providing central idea repositories where you can share ideas that are important to you, view enhancements that others have suggested, and gauge the collective demand for suggested enhancements.

All enhancement requests must be submitted through Idea Labs. If you have an enhancement request that was originally filed as a defect through My Oracle Support, Oracle will instruct you to file it as a request in Idea Labs by copying information from the existing service request.

How Do I File an Enhancement Request?

To file an enhancement request:
  1. Sign in to Oracle Cloud Customer Connect.
  2. Click Ideas, then Enterprise Resource Planning under Applications.
  3. Under Enterprise Performance Management, click the appropriate Cloud EPM business process.

    The Idea Lab page opens. From this page, you can complete these tasks:

  4. Make sure that Submit an idea is selected from the list.
  5. Type a keyword or description in the search box to see a list of matching ideas. A list of similar ideas, if any, submitted to the Idea Lab is displayed.
  6. Click Continue to share your idea at the bottom of the list.
  7. On New Idea, enter an idea title and other required information. If needed, include images, attachments, and code snippet to explain your idea.
  8. In Tags, specify at least one tag to categorize your idea or enhancement request to make it easily for other users to discover.
  9. Click Save

What Guidelines are Available for Using Idea Labs?

The guidelines for effectively using the Idea Labs are available on the Idea Labs Guidelines web site.

How Do I Track an Enhancement Request?

Ideas for enhancement are managed in Idea Labs until Oracle is ready to act on them. You can track an idea by marking it as a favorite or by subscribing to the idea.

How Do I Escalate an Enhancement Request?

To escalate an enhancement request, create a technical service request (seeSubmitting a Technical Service Request), which identifies the enhancement request number allocated to your idea in the Idea Labs, asking the appropriate Oracle team to evaluate idea. You should resort to this process only in very unique situations. Oracle Product Development will evaluate the request and move it forward if the enhancement is urgent.

How Do I Know that an Idea was Implemented?

Oracle updates the status of the enhancement idea to Delivered and indicates the monthly update number (for example, 20.07) in which the enhancement is included. Additionally, the enhancement is described in the appropriate Oracle Cloud Readiness document.