Requesting Custom Sender Email Address

Oracle Fusion Cloud Enterprise Performance Management uses [e-mail] as the default sender address for the emails sent from your environments. You can configure a custom sender email address for these emails.

If you want to distinguish the emails coming from different environments (for example, Planning emails versus Oracle Fusion Cloud Enterprise Data Management emails) from a region, you can configure multiple custom sender email addresses such as [e-mail] and [e-mail].

To configure custom sender email addresses, follow this process:

1. Create a Provide Feedback submission from one of the environments for which you want the custom email sender. See Creating a Provide Feedback Submission.
2. Submit a technical service request that identifies both the Provide Feedback reference number. See Submitting a Technical Service Request. The service request must contain:
   • Service URLs of all Cloud EPM environments for which you want the custom sender email address.
   • The custom email addresses that you want to use as the sender email addresses.

After processing the service request, Oracle will provide you CNAME records through the service request. Each OCI region will receive one CNAME record for an email domain.

On receiving the CNAME record, update your DNS configuration with it and then update the service request to let Oracle know that the DNS configuration has been updated. After receiving your confirmation through the updated service request, Oracle will change the sender email addresses and notify you that the process is complete.

To test that custom sender email addresses are working, use the sendMail EPM Automate command or the Send Mail Cloud EPM REST API.