1. Oracle Enterprise Performance Management Cloud Operations Guide
  2. Making EPM Cloud-Related Requests
  3. Requesting Custom Sender Email Address for OCI (Gen 2) Environments

Requesting Custom Sender Email Address for OCI (Gen 2) Environments

Oracle Enterprise Performance Management Cloud uses no.reply@epm.oraclecloud.com as the default sender address for the emails sent from OCI (Gen 2) environments. If you want a custom sender email address, follow this process:

  1. Create a Provide Feedback submission from one of the environments for which you want the custom email sender. See Creating a Provide Feedback Submission.
  2. Submit a technical service request that identifies both the Provide Feedback reference number. See Submitting a Technical Service Request. The service request must contain:
    • Service URLs of all EPM Cloud environments for which you want the custom sender email address.
    • The custom email address that you want to use as the sender email address.

After processing the service request, Oracle will provide you a CNAME record through the service request. On receiving the CNAME record, update your DNS configuration with it and then update the service request to let Oracle know that the DNS configuration has been updated. After receiving your confirmation through the updated service request, Oracle will change the sender email address and notify you that the process is complete.