Getting Help

If the suggested corrective actions do not resolve the issue, seek help from Oracle.

1. Create a Provide Feedback submission. Optionally, allow Oracle to access the maintenance snapshot of the environment by consenting to application snapshot submission. See Creating a Provide Feedback Submission.
2. Create a technical service request that identifies the Provide Feedback reference number. See Submitting a Technical Service Request. The service request must contain the following additional information:
   • Detailed steps to reproduce the issue.
   • Did this issue start after the latest monthly update?
   • If the issue was not occurring previously, the date, time, and time zone when issue was first noticed.
   • A snapshot of the environment, if available, from prior to the last time the issue occurred.
   • Application changes that you made since the last time issue was not occurring.
   • Whether this is a critical outage.